Refund & Cancellation Policy

At O High Kitchen & Bar, we strive to deliver an exceptional dining experience. Please read our cancellation and refund guidelines below: 1. Table Reservation Deposits - Table bookings with premium seating fees or slot booking deposits can be cancelled up to 2 hours prior to the slot time for a full 100% refund. - Cancellations made less than 2 hours before the slot time are non-refundable. 2. Floor Bookings & Private Events - Cancellations of floor bookings requested 48 hours or more in advance are eligible for a 100% refund of the advance deposit. - Cancellations requested between 24 and 48 hours in advance will receive a 50% refund. - Cancellations requested less than 24 hours in advance, or no-shows, are strictly non-refundable. 3. Online Order Cancellations (Pickup/Delivery) - Once an order is accepted and kitchen preparation begins, cancellations and refunds are not permitted. - In the rare event that an item is out of stock, we will contact you to offer a replacement item or issue a full refund for that item. 4. Processing of Refunds Approved refunds will be processed and credited back to your original payment method (bank account, credit card, or UPI) within 5 to 7 working days. For any refund-related queries, please write to billing@ohigh.in with your booking confirmation code.